“She didn’t put 10 cents worth of gas in her car, and she had to call me and say, ‘It doesn’t work’, he added, “Her safety was very much compromised.” For some, it’s the theft of critical funds. Vincent de Paul Society and regularly hands out gift cards to people in need. I bought that card, walked out of the store to the parking lot, handed it to this lady, and she tried to use it.” Lowe works for the St. I said, ‘There could have been no fraudulent activity. “She said, ‘It’s been deactivated because of fraudulent activity’. He notified the Department of Consumer Affairs about InComm after his charity organization tried to use a $500 gift card to get a domestic abuse victim out of town. Ron Lowe had the same thing happen to him. The lawsuit aims to make his clients whole by repaying them the amount they were supposed to have in the first place. “When you have the electronic technology that cybercriminals have access to, they can do this on a scale that I think you can’t even imagine,” said Lippsmith. The lawsuit alleges the gift card theft could have been an inside job from rogue InComm employees, the result of a cyber breach of InComm security, or that criminals may have cracked InComm’s algorithm for creating card numbers. Lippsmith said, “That’s happening thousands of times, tens of thousands of times, millions of times.” He said every time the user gets the card, still sealed and unopened, it’s seemingly drained of its balance. Attorney Graham Lippsmith filed this class action lawsuit against InComm on behalf of Vanilla gift card users. Many of those complaints are now part of a court case. Hundreds, possibly thousands of other people say they are in the same boat Daniel said, “If you google InComm just look at all the complaints online. Action News Jax found Daniel and Todd are not alone. It’s called InComm.Įven though you don’t see the name InComm anywhere on the packaging, that’s who handles the processing of the cards and the customer service. But regardless of what name brand is on the gift card, the vast majority of them actually come from one company in Atlanta. What? So, I’m like, oh, here we go.” The card might say Vanilla, Visa, iTunes, or American Express. Once with an AmEx gift card and once with a Vanilla card. Daniel Rechell had the same thing happen to him twice.
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